What Makes SimpleHelp Different
SimpleHelp is a self-hosted remote support and RMM platform licensed per concurrent session (Business $200/year, Enterprise $400/year). Datto RMM is a cloud-only, quote-priced, per-endpoint RMM owned by Kaseya, which acquired Datto for $6.2 billion in June 2022. Choose SimpleHelp to own the support server and keep support and management in one product; choose Datto RMM for the Kaseya ecosystem.
Choose SimpleHelp if you want:
* remote support and RMM in one SimpleHelp product
* a customer-controlled support and management server
* session-based core licensing
* direct control over server location, access, and update timing
* Cyana AI for natural language endpoint investigation and action planning
Customer-controlled SimpleHelp server, self-hosted on your own hardware or cloud
Cloud-based RMM service
Support-first RMM and remote access in one SimpleHelp platform
Cloud RMM for MSP endpoint management
Yes
No
Built into the same SimpleHelp platform
Built-in HTML5 remote control initiated from Datto RMM
Built into SimpleHelp
Core Datto RMM workflow
Custom tools, scheduled tool runs, scripting, mass actions, and a Toolbox API for running any tool via a single API call
RMM scripts, policies, components, and automation
Subscription per concurrent session: Business $200/year, Enterprise $400/year; Cyana AI add-on $1 per machine per month
Quote-based, per endpoint
Yes — 30 days, all features
By request
When comparing SimpleHelp with Datto RMM, test both the RMM and support path:
Run SimpleHelp with your own machines, technicians, and support workflow. Every feature, free for 30 days.
