Release News
SimpleHelp v
5.5.6
SimpleHelp
5.5.6
20241016-121429
Improvements
- Added a Technician Preference in the User Interface section to control whether the Technician Console should perform scaling natively, or should allow the underlying runtime to scale the window contents. Switching from Autodetect to Yes may help in multi-monitor Windows environments where dragging the Technician Console causes rendering to fail.
- OpenID Connect and AzureAD authentication services now support automatic Technician Group assignment.
- Direct UDP connections have been disabled. We have seen reports of this causing session instability in production due to the mechanism used to establish the peer-to-peer connections through firewalls. Direct UDP connections will now default to standard TCP.
Fixes
- Fixed instability issues when connecting to macOS Mojave and macOS High Sierra remote machines.
- Fixed elevation credentials encoding issues that may cause elevation to fail in some cases on Windows.
- Fixed an issue causing locally stored recordings to fail to automatically upload to the server during a session.
- Improved the server's ability to handle malformed network connections that may cause excessive CPU usage on the server.