Release News

• Improved Ctrl+C / Ctrl+V shortcut handling on Windows remote hosts.
• Fixed various WebTech issues that may cause control to fail from certain browsers, and sessions to terminate after a short period.
• Fixed an issue where technicians in multiple groups may inherit the incorrect access permissions.
• Fixed issues in session recordings, particularly if recordings are restarted during the session.
• Fixed an issue causing control requests to fail if view permission had not been granted first.
• Fixed File Transfer Mode path issues when connecting to a different operating system.
• Fixed an issue that may cause the "Screen sharing is paused" message to appear erroneously on the remote machine.
• Fixed an issue where large delays on remote machines may cause the session to start prior to the elevation utility starting, causing Ctrl+Alt+Del and other administrative requests to request credentials incorrectly.
• Fixed an issue where a mixture of LDAP authentication types across Technician Groups might cause automatic group assignments to not include all groups.
• Improved permission persistence on macOS when updating to or from SimpleHelp 5.5.
• Fixed an issue where concurrent tool runs may report different output to different target machines in the Access tab.
• General Server Manager improvements for Linux servers.
• Fixed an issue where connected Support sessions are not removed from the table entirely.
• The Remote Access Configure application on Linux now always prompts for administrator credentials.
• Fixed an issue where ungrouped machines may not have a groups attribute in the Web API.

‍