Release News

SimpleHelp v

5.5.15

SimpleHelp

5.5.15

20260326-092709

Fixes

  • Fixes an issue in the Remote Support application that may cause the session to report a 2000 error if monitoring and data collection on the remote machine takes a long time to complete.
  • In session remote cursor support is now improved with support for legacy Windows cursors added.
  • Users that are in multiple technician groups will no longer result in multiple duplicate authentication queries against a third party authentication service.
  • Typing improvements particularly when using ALT / OPTION from macOS to a remote Windows machine.
  • Fixes an issue that can cause the Remote Access installer to fail to launch on macOS.

Security Notes

  • The server and clients bundle updated runtimes to benefit from upstream security fixes.
  • Executables are signed using a new code signing certificate.