.svg)
Release News
SimpleHelp v
5.5.0
SimpleHelp
5.5.0
20240621-072128
New Features
- Single Sign-on Support - SimpleHelp now supports OpenID Connect single sign-on for technicians, allowing for SimpleHelp integration with OpenID providers (such as Azure AD). With OpenID Connect, the SimpleHelp server delegates all authentication to a specified provider. Once authentication is complete technicians are returned to the Technician Console and are automatically logged in.
- Session Speed Improvements - Changes to the session protocol and compression methods used in a session have improved session performance and lowered data sed by a session. Sessions are faster to launch and more responsive.
- Remote Support Improvements - The Support tab in the Technician Console has a new layout and now includes monitoring data-collection for Remote Support sessions.
- Condenser Services - Enterprise customers can improve security through network segmentation by forcing Remote Access Services on the same local networks to register with the SimpleHelp server through a single Condenser Service. These Condenser Services control all communication with the SimpleHelp server.
- SimpleHelp Server Manager - A new application to easily control the running server. Use the Server Manager to easily start and stop SimpleHelp, and to perform local administrative actions (currently Windows-only).
- Terminal Improvements - Sessions now support multiple terminal tabs. Additionally, technicians can choose what shell to use (Powershell, Command Prompt, Bash etc) in terminal tabs.
- Offline Installers - offline installers are now the default installation type for SimpleHelp downloads.
- Audit Events - a range of new audit events are available within the Server Events to better track technician activity and server access.
- Technician Visibility - Administrator technicians can now easily view technicians who are online, offline or have had their accounts disabled.
- Account Termination - disabling a technician account will now immediately disconnect the technician.
- Login Times - control when technicians are permitted to login to the SimpleHelp server.
- Registration URLs - services now report the registration URLs they are using to access the server. This is displayed in the Access tab and machines can be filtered using this information.
- Service Updates - Auto Restart has been renamed Update Service, and can easily be invoked in the Access tab.
- Security Improvements - SimpleHelp now supports certificates that use Elliptical Curve private keys.
- Let's Encrypt Additions - Let's Encrypt certificates can now be requested by servers that are only available on port 443.
- Mass Deploy Improvements - improvements to Mass Deploy adds more effective architecture detection of the remote machine to better support macOS on ARM and Windows installations.
- Legacy Remote Access - added a Legacy Remote Access Service version for Windows XP and 2003 support.
- Access Filter Additions - added Access tab filter variables (hasPassword, hasProxy, requiresPermissionToAccess) to easily identify remote machines with these settings.
- macOS Screen Capture Improvements - new ScreenCaptureKit based macOS screen capture support.
Improvements
- Improved technician messaging when a SimpleHelp server has been upgraded.
- Added Elliptical Curve support for SSL keys loaded from disk.
- An administrator that removes a technician account can now select whether they wish to migrate that account's toolboxes to another user.
Fixes
- Fixed issues related to mouse pointer misalignment in sessions.
- Fixed issues preventing Screen Sharing from operating as expected.
- Fixed issues that might cause machines or alerts to duplicate in the table (if they are the last in the list).
- Fixed an issue where Server Event alerts that operate over multiple events only allow actions that involve a subset of the event attributes.
- Fixed an issue where Machine Filters in Technician Groups might fail to update when selection changes.
- Fixed an issue that may caused server registries (like the machine or alerts databases) to fail to save correctly.
- Fixed an issue causing the Monitoring process to not automatically restart when a remote user logs in / out.
- Fixed an issue causing delays when large tools are run across many remote machines.
- Fixed an issue causing cursors to appear larger than they should be.
- Fixed an issue where tags with the same name could not be assigned to remote machines.
- Fixed an issue sending Windows key combinations in a session.
- Fixed an issue where cursors are presented within a black surrounding box.
- Fixed an issue causing monitoring screenshots to fail on Ubuntu.
- Fixed various LDAP authentication issues causing users to not be able to authenticate.
- Fixed an issue where history reports might include sessions that the technician cannot view.
- Fixed an issue where renaming a search filter moves machines into a Machine Group of that name.
- Toolbox API calls, such as GetMachineProperty, now correctly work in triggered action tool runs.
- Fixed an issue where a new technician login may not fetch the currently active sessions.
- Fixed issues causing recording playback controls to fail to scrub correctly.
- Fixed an issue causing technician reconnects to fail.
- Fixed an issue causing the Submit button in a ServerUtilsAskTech dialog to not be enabled correctly.
- Fixed an issue causing the Join action to fail for administrator technicians.
- Fixed an issue where dragging a machine onto a search item in the Access tab causes a new top level group to be created.
- Fixed an issue causing Rescue sessions to remote machines to fail.
- Fixed delays when running toolbox scripts using the scripting API push / pull methods.
- Fixed an issue where a technician-terminated session would present as if the remote user had terminated the session.
- Fixed an issue where terminating a Remote Support session might take a long time to complete.
