Server Verification in SimpleHelp

When launching a SimpleHelp application, a Server Verification Dialog is shown to the end user to ensure they are aware of the action the application is about to perform. The dialog notifies the user that a connection will be established to the configured SimpleHelp server, and gives the user the option to either accept the connection and verify the server address or terminate the application.

Once accepted, the SimpleHelp server's address is added to a trusted store of verified server addresses. The user will not be prompted to verify the server address again if it is already in this trusted store.

Silently Installing with Server Verification

Creating a silently installing preconfigured application, or passing the silent installation flag, does not suppress the Server Verification Dialog. This ensures that no configuration change can bypass the server confirmation dialog.

To automatically verify the configured SimpleHelp server, you can pass the /ForceVerification command-line argument to the application.

For example, on Windows:

Remote Access-windows64-offline.exe /S /ForceVerification

This argument instructs the installer to automatically add the configured server address to the trusted store and bypass the Verification Dialog.

Confirming Remote Access Server Addresses

When the Remote Access Service is downloaded and installed for the first time, the Server Verification Dialog is presented to the end user to confirm the connection to the configured SimpleHelp server. If approved, the address of the server from which the installer was downloaded is added to the trusted store.

The Remote Access Configuration dialog can be used to reconfigure a service. If server addresses are added, removed, or modified, the Remote Access Service will automatically trust all configured SimpleHelp server addresses.

Migrating from Existing Installations

The Server Verification Dialog will be shown to users when migrating from a SimpleHelp installation that did not include this feature. For the Technician Console and Remote Support applications, this means the user must approve the server connection the first time they launch the updated application. Once approved, the dialog will not appear again unless the server address changes.

Remote Access Services will be able to update to the newer SimpleHelp server version without manual intervention, as they will automatically trust their configured servers.