SimpleHelpAdmin Password Reset

In SimpleHelp v5.0 or later, you can reset your SimpleHelpAdmin password by running the Admin utility in the SimpleHelp server's installation folder. The Admin utility is located in the admin directory under the SimpleHelp server installation:

• Windows: admin\admin.bat
• Linux and other platforms: admin/admin.sh

You can also use the Admin utility to reset two factor authentication for the SimpleHelpAdmin if you are no longer able to generate an authentication code.

SimpleHelp v4.4 or Older

You can also reset your password by modifying the server's configuration file. The server's configuration is stored in the following path, under the SimpleHelp server installation folder:

• Windows: configuration\serverconfig.xml
• Linux and other platforms: configuration/serverconfig.xml

Locate the configuration file and follow these steps:

• Create a backup of the configuration file.
• Edit the configuration file in a plain text editor, like Wordpad on Windows or TextEdit on macOS.
  
• Locate the first password take in the file, which will take one of the following forms:

<SecurePasswordv2>...</SecurePasswordv2>
<SecurePassword>...</SecurePassword>
<Password>...</Password>

and replace it with the line:

<Password>password</Password>

When you save the configuration file your server will pick up the new configuration and will log you in automatically. Once you are able to login make sure that you change the SimpleHelpAdmin password again to ensure restricted access to your SimpleHelp server.