Removing the Remote Access Service

There are a number of ways to uninstall and remove a Remote Access Service, depending on how the service was initially installed, and whether or not it trusts the SimpleHelp server.

Removing a Registered Service

If you wish to uninstall a Remote Access Service that is currently listed in the Access tab you can do so by selecting the machine(s) that you wish to remove and using the Stop action. This will stop the remote service and uninstall it from the remote machine.

Uninstalling using Menu Shortcuts

If the technician installed the remote access shortcuts, you can use the Uninstall Remote Access Service shortcut to remove the installation. Note that it is up to the technician to decide whether or not the shortcuts were installed.

Scripting the Uninstall

You can remove the Remote Access Service from a script or command line by running the following command (note that administrator or root permissions will be required):

JWAppsSharedConfig\SimpleGatewayService\StopSimpleGatewayService

in the folder:

• Windows: "%PROGRAMDATA%\JWrapper-Remote Access\Remote AccessWinLauncher.exe" uninstall
• Windows XP: "%ALLUSERSPROFILE%\JWrapper-Remote Access\Remote AccessWinLauncher.exe" uninstall
• Linux 64-bit: "/opt/JWrapper-Remote Access/Remote AccessLinLauncher64" uninstall
• Linux 32-bit: "/opt/JWrapper-Remote Access/Remote AccessLinLauncher32" uninstall
• macOS: "/Library/Application Support/JWrapper-Remote Access/JWAppsSharedConfig/SimpleGatewayService/Remote Access Service" uninstall