Locating the SimpleHelp Customer Application Folder

Note: The SimpleHelp Customer app does not install or set up shortcuts however it does extract some files to speed up future launches and also to log any errors that may occur. The customer app cache folder can be found in the following locations depending on your operating system:

  • Windows: %APPDATA%\JWrapper-Remote Support
  • Linux: (user home dir)/.JWrapper/JWrapper-Remote Support
  • macOS: (user home dir)/Library/Application Support/JWrapper-Remote Support

Locating logs to send to SimpleHelp Support

Logs for the customer app can be found in the above folder under a logs subfolder. When sending these logs to SimpleHelp Support it is important to send the entire folder, you can tar or zip this folder before sending to allow it to be easily attached to an email.