Remote Support
Remote Access
Monitoring and Management
Presentation
Remote Work
Standard
Business
Enterprise
Remote Access Service Installation
Depending on your operating system the Remote Access Service can be found in the following folder:
- Windows XP: %ALLUSERSPROFILE%\Application Data\JWrapper-Remote Access
- Windows Vista, 7, 8, 10 or later: %PROGRAMDATA%\JWrapper-Remote Access
- Linux: /opt/JWrapper-Remote Access
- macOS: /Library/Application Support/JWrapper-Remote Access
Locating Service Logs
Logs for the Remote Access Service can be found in the above folder under a logs subfolder. When sending these logs to SimpleHelp Support it is important to send the entire folder, you can tar or zip this folder before sending to allow it to be easily attached to an email.