Locating the Remote Access Service installation folder
Depending on your operating system the Remote Access Service can be found in the following folders:
- Windows XP: %ALLUSERSPROFILE%\Applications Data\JWrapper-Remote Access
- Windows Vista, 7, 8, 10 or later: %PROGRAMDATA%\JWrapper-Remote Access
- Linux: /opt/JWrapper-Remote Access
- MacOS: /Library/Application Support/JWrapper-Remote Access
Locating logs to send to SimpleHelp Support
Logs for the remote access service can be found in the above folder under a 'logs' subfolder. When sending these logs to SimpleHelp Support it is important to send the entire folder, you can tar or zip this folder before sending to allow it to be easily attached to an email.