SimpleHelp Server Version
To check the build of SimpleHelp you are running you can simply visit the /allversions page on your server. For example, if your SimpleHelp server address is:
http://support.yourserver.com
then the version query page would be:
http://support.yourserver.com/allversions
This will produce a version as follows which you can quote directly to SimpleHelp support:
SH Version: SSuite-5-2-20200319-154226
Visual Version: 5.2.6