Remote Support
Remote Access
Monitoring and Management
Presentation
Remote Work
Standard
Business
Enterprise
Accessing SimpleHelp from Phones and Tablets
Technicians on mobile devices can use the web Technician client to log in to provide support to customers in the support queue or remotely access machines.
Open your device's browser app then go to the /technician page on your site and press Launch in Browser.
For example if your SimpleHelp server URL is https://myserver.com then go to:
https://myserver.com/technician
And click the "Launch in Browser" button. You will then be presented with a login prompt and be able to authenticate using the same credentials as you would for the Technician Console application.
The direct URL would be:
https://myserver.com/webapps/technician/
Administrators can control this functionality in the Administration tab's Server Features section.
Secure Access Using HTTPS
Because web Technician access is always secured via HTTPS you will always be redirected to access your server over HTTPS. If your server is available on port 443 then you will be redirected to the standard HTTPS link, for example:
https://myserver.com/webapps/technician/
however if it is not available on port 443 you will be redirected to access the server on the current port over HTTPS, for example:
https://myserver.com:80/webapps/technician/
You may see a warning saying that your server has a self-signed certificate, this is normal. If you wish to remove this warning you can install a valid SSL certificate in the Administration Tab from the desktop Technician Console application.
For SimpleHelp versions 5.4.11 and older:
To access the client you can simply point your device at the "/mobile" page on your SimpleHelp server.
For example if your SimpleHelp server URL is http://myserver.com then your mobile access URL would be:
http://myserver.com/mobile
Instructions and help on how to use the mobile client are available in the client itself.
When logged in to the mobile client you should see a tree of help sessions available to you and also a tree of Remote Access accessible computers. At the bottom of the page is a Help Using Mobile link which you can click for a full rundown of the session client.