SimpleHelp 6.0

Cyana AI Assistant

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• Added Cyana, an AI assistant integrated into the Technician Console and session workflows.
• Added support for configuring multiple AI providers, including OpenAI, Azure OpenAI, Anthropic, Google Gemini, Mistral, Cohere, and other OpenAI-compatible providers.
• Added AI-assisted toolbox script generation with follow-up questions and review workflows.
• Added Cyana conversation PDF export.
• Added Cyana session history in the History tab.
• Added tools to allow Cyana to query machine information, fetch screenshots, manage files, execute commands and scripts, manage tags and perform web research.
• Added multi-machine AI workflows for supported actions across selected machines.
• Added Cyana response rendering for Markdown, tables, code blocks, HTML snippets, SVG, and light/dark themes.
• Added administrator controls, fine grained permissions, and review prompts for higher-risk actions.

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Technician Console And Administration

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• Updated with refreshed logos and visual design.
• Added a new Security Audit section in the Administration tab that analyses the server configuration, highlights risky settings, and suggests changes to improve security.
• Added server-wide and group-specific password strength requirements so administrators can choose how strict technician passwords must be.
  • Added password reset requests, and automated reset requirements for weaker password.
  • Added configurable password strength levels for specific groups.
• Added blocked login management for reviewing and managing blocked login attempts, including clearer visibility when users or addresses are blocked after repeated failures.
• Added technician authorisation controls so servers can require that technician access from a new device requires manual approval.
  • Added administrator authorisation and email-based authorisation for new users.
• Added machine review workflows so administrators can review and approve newly registered Remote Access services before they become generally available.
• Added firewall administration for ordered ALLOW and DENY rules, making it easier to control which connections and product functions are permitted.
• Added failover URL configuration so administrators can publish an alternate URL for clients to use when a primary server is unavailable.
• Added a new Enterprise row and moved peering into its own administration section so enterprise-only configuration is easier to find.
• Removed the built in SimpleHelpAdmin user and group. On migration, an existing SimpleHelpAdmin user is migrated to a standard technician account and the Security Audit recommended that this account is removed or disabled.

• Added reorderable and configurable Access tab columns so technicians can tailor the machine list to the information they use most.
• Added richer monitoring hardware data, including GPU and Wi-Fi information.
• Made group labels clickable so users can navigate to parent groups directly from machine and access views.
• Improved the Access tab network interface display so network details are easier to read from the machine details panel.
• Added an option to minimise the Access details panel, giving technicians more space for the machine list when needed.
• Added helpful actions to empty panels so users are guided toward the next step instead of seeing an empty state.
• Improved group administration with a table of member technicians, making group membership easier to review.
• Improved IP restrictions with descriptions and a cleaner configuration UI, making rules easier to understand and maintain.
• Moved group authentication controls into the group configuration area.
• Removed the old visual distinction of group-authenticated users to simplify user management.
• Improved the technician configuration panel with a cleaner layout and side actions for common account operations.
• Added the ability to view which devices a technician has connected from.
• Added authentication-service tables showing whether each service is enabled for a technician group.
• Improved History panel session-type filtering so support, access, Remote Work, and other session types can be reviewed more easily.
• Replaced generic technician avatar images with coloured initials.
• Added a default connection mode setting and a permission controlling what happens when a technician clicks Connect.

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Toolboxes and Tools

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• Rebuilt the Toolbox experience around a clearer tree-like layout for toolboxes and tools.
• Added toolbox favourites for commonly used tools and a favourite list to easily run tools on machines.
• Added shared toolboxes with read/write sharing controls.
• Added administrator visibility into other users's toolboxes.
• Added easier toolbox rename and move operations.
• Added architecture and bitness detection for tools.
• Added toolbox runs and results to the History tab.
• Added support for quickly rerunning tools.
• Added a separate searchable output window for tool run output.
• Added AI-assisted script generation and review.
• Added PowerShell syntax highlighting.
• Added portable Groovy script tool support.

• Improved toolbox import and export flows.
• Improved toolbox resource synchronisation and resource downloads.
• Improved shared-toolbox display, permissions, drag/drop, scrolling, and editor state.

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Remote Access, Sessions, And WebTech

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• Added browser desktop controls for multi-monitor selection, zooming, panning, minimap navigation, edge scrolling, and inertial panning.
• Added clearer WebTech authorisation emails, including browser information.
• Added clipboard synchronisation controls so users can choose how and when clipboards are synced.
• Added automatic clipboard change detection.
• Added support for popping the chat panel into its own window.
• Added silent reconnect improvements, including better support for reconnects after reboot.
• Added a new Remote Support Wizard so users receive clearer guidance while launching apps, starting the elevation helper, and configuring macOS permissions.

• Improved session cleanup, reconnect handling, failed-session cleanup, and duplicate-session display.
• Improved terminal input and file-transfer path handling.
• Improved support for local and remote folder memory in file transfer.
• Improved browser session behaviour on touch devices, iOS, and Safari.
• Improved browser-side click alignment, scrolling, multi-monitor switching, and screen chunk handling.

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Screen Capture And Platform Support

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• Added support for batched screen content fetching for better efficiency.
• Added support for Windows Server 2025, macOS Golden Gate.
• Improved Wayland capture support on Linux.
• Improved Remote Access session startup time.
• Improved multi-monitor and HiDPI behaviour across Windows, macOS, and Linux.
• Improved screen scaling, cursor capture, screen update handling, and first-frame capture.
• Improved Windows colour cursor capture, standard cursor support, scaling behaviour, Windows 7 capture, and terminal behaviour.
• Improved Linux process name capture in the Top Processes listing.
• Fixed macOS resolution-change, keyboard input, and shared-folder permission issues.

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Security, Authentication, And Authorisation

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• Added server-side Security Audit in the Administration tab, with automated audits and technician notification of issues.
• Added severity-based recommendations for security settings.
• Added Fix actions for selected audit items that take administrators directly to the relevant configuration page.
• Added checks for SSL, MFA, inactivity timeouts, unused technician accounts, weak passwords, API token IP restrictions, failed-login controls, protocols, and ciphers.
• Added an option to force technicians to reset passwords on next login.
• Improved password hashing and upgrade handling for older passwords.
• Added first-login user creation now that the old SimpleHelpAdmin path has been removed.
• Added Server Manager, admin.sh and admin.bat options to produce a one-time user password or temporary account.
• The server will now notify administrators of potential issues:
  • Added critical-notification emails to administrators by default, with preference control.
  • Added new-version-available notifications.
  • Added disk-space monitoring if the server is running low on disk space.
  • Added fault logging and runtime/error log hooks so that remote applications can notify the server if they are failing for any reason.
  • Added alerts if critical errors are found during a scheduled Security Audit.
• Added a new Server Log view for reviewing access, web, firewall, error, and other server-side logs from one place.

• Improved OIDC, Entra, LDAP, and RADIUS authentication flows (also present in 5.5.16).
• Improved OIDC matching, duplicate authentication ID handling, and email verification handling (also present in 5.5.16).
• Improved LDAP cache behaviour so that failed logins will not fail multiple times in the directory.
• Improved MFA flows and login-state reporting, including entries in a new Authentication log.
• Various SSL / TLS changes:
  • Improved SSL configuration by centrally classifying weak and recommended ciphers and protocols.
  • Added a single action to apply recommended SSL cipher/protocol settings.
  • Added an option to load certificates from a Windows local certificate store.
  • Added support for self-signed root certificates on Windows.
• Strengthened authorisation, session-token validation, cookie handling, and access checks across the product.

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Firewall

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• Added a dedicated Firewall in the Administration tab.
• Added ordered ALLOW and DENY rules.
• Added rules for any connection, TCP/UDP protocols, and specific SimpleHelp functions such as technician and access connections.
• Improved firewall-related logging and diagnostics in a dedicated Firewall log.

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Web Server

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• Added public authorisation result pages and OAuth/OIDC error pages.
• Added language selectors with flags, translated HTML pages.
• Added the ability to specify a robots.txt.
• Improved public/download pages and branding.

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Remote Work

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• Reworked Remote Work registration around endpoint/site tokens.
• Added one-use setup grants for Remote Work setup.
• Improved setup-token and site-token handling.
• Improved Remote Work table layout and logging.
• Fixed Remote Work setup, login, display, and license edge cases.

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Updates, Installation, And App Startup

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• Added signed server patch support, with administrator review and approval.
• Added FIPS-related compliance support.
• Improved update and download messaging shown to customers.
• Improved app startup and update reliability.
• Improved the updater's resilliance to updates being blocked by endpoint security.
• Improved upgrade logging and install-directory cleanup.
• Improved legacy installation and upgrade flows.
• Improved server restart reliability.
• Fixed a timestamp certificate issue that may cause Windows 7 services to fail to update.
• Fixed Windows version information on bundled executables.
• Fixed DMG icon embedding on macOS.
• Improved cleanup of older application bundles and versions.
  • Added the ability to remove legacy installations of application bundles automatically.

Monitoring, Alerts, And Reporting

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• Added an initial configuration dialog for alert creation.
• Added AI and toolbox summaries to session history.
• Added toolbox return codes to history and reporting surfaces.
• Added clearer session-type filters and Remote Work counts.
• Added configurable report columns.
• Improved alert saving and email batching.
• Improved SSL warning emails and notification delivery.
• Improved disk space reports:
  • Reports now stream updates to the technician and update immediately during the scan.
  • Items are categorised by the percentage usage of their parent.

Removed Or Changed

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• Removed the legacy Group Access and Presentation applications.
• Removed the old SimpleHelpAdmin administration path from normal login workflows.
• Removed Linux 32-bit Wayland support.

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General Reliability Fixes

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• Fixed a range of WebTech session issues, including network timeouts, screen gaps, poor rendering, zoomed click alignment, scroll boundaries, and stale failed-session state.
• Fixed screen capture issues across Windows, macOS, and Linux.
• Fixed multiple authentication, MFA, OIDC, LDAP, RADIUS, and login-blocking edge cases.
• Fixed toolbox import, sharing, permissions, resource, and editor issues.
• Fixed alert, email, report, monitoring, and session-history issues.
• Fixed upgrade, installation, restart, and bundled app packaging issues.
• Fixed registry handling after expanded failure-path testing.

Upgrade Notes

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• SimpleHelp 6.0 is a major upgrade from 5.5.
• Administrators should review Cyana AI settings, Security Audit results, SSL settings, password policy, firewall rules, Remote Work configuration, machine approval queues, patch approval settings, and notification preferences after upgrading.
• Technicians should expect a refreshed console, new Cyana features, improved toolbox workflows, browser session improvements, clearer session state, and additional prompts where new security or authorisation policies apply.