What You Can Do With SimpleHelp

Your customers access your support site using their usual browser. And if you like, embed the customer client into your website to make them feel more comfortable without leaving your site.

Share your screen with a few or a few thousand customers and demo your product live. Customers need nothing more than a browser (no plugins!) so mobile devices, phones, tablets, even Nintendo Wii can join in!

Installing our Remote Access service makes a machine accessible 24/7 without anyone touching it. Automated installation from a help session makes extending or postponing support sessions as easy as clicking a button.

Our mobile client lets you open remote support or access sessions to control the desktop and download files. No plugins required so Android, iOS (iPad, iPhone, iPod...), virtually any web browser on any device.

Self Hosted Server

Guarantee peace of mind by hosting your own SimpleHelp remote support server to ensure control over your customer's sensitive data.

Don't pay a third party for bandwidth you already have. By hosting your own server you skip ongoing subscription fees without losing out on functionality.

By hosting your own SimpleHelp server you can be sure that the server is close to your technicians and customers making for faster connections and quicker sessions.

Don't be dissapointed and let down by the uptime of subscription services. With a self hosted solution you know your server is up more often because you don't need to share it with others.

Simple Deployment and Integration

The simplest remote support software. Your customers navigate to your site and download a branded support application that they just run.

Starting a session has never been easier. Just download and run the small session launchers and you will be up and running in seconds.

Technician User Interface

Resize the displayed remote screen to fit your current viewing area. Fit entirely, fit by height, or view in native resolution.

View all your customer's monitors as a single canvas, or select single monitors to view.

Full support for Windows Vista, 7 and 8 with/without UAC including elevated applications, file transfers and diagnostics.

Blank the customer's display with your company logo, a title and message text, allowing you to work in privacy.

Leave a calling card so that your customers can easily get help whenever they need it.

Easily capture screenshots of the remote session for support purposes.

Forward ports to allow your local applications to access services on the remote network (e.g. SSH, RDP, (S)FTP, Database clients, custom apps...)

Configure an invite with your customer's details and send it to them, or preconfigure a standalone application to get set up as quickly as possible.

Duplicate sessions to share with other technicians or simply hand over support sessions when required.

Transfer files and folders to and from the remote machine. Background file and clipboard transfer supported with automatic resuming.

See the same cursor image your customer sees in the same place your customer sees it.

True full screen viewing with no scrollbars or menus to get in the way.

Avoid unecessary interruptions by disabling the keyboard and mouse on your customers machine.

Automatic detection of failed communications and reconnection of broken sessions.

Elevate the remote customer to Administrator privileges without logging out or restarting the session.

Full support for Ctrl-Alt-Del even on Windows Vista, Windows 7, Windows 8 and Server.

Remote Diagnostics

Diagnostics mode with CPU, Memory and Disk usage graphs, processes table including CPU usage, system info area, remote console and windows services listing and control.

View, edit or create registry values on the remote machine.

Forward any ports you wish over a SimpleHelp session, allowing you to connect to servers and services behind corporate firewalls.

Manage Windows services, including starting and stopping services.

Security

End to end secure encryption of entire session including file transfers, diagnostics data, screen data and control.

SimpleHelp encrypts the session so you don't have to configure or manage additional encryption mechanisms.

For added security configure your server to email technicians an authentication code that they must enter along with their username and password to login.

Our industry standard encryption is extended to 448-bit additional resilience to attack.

Our BlowFish encryption Can be used in accordance with HIPAA regulations.

Server Management

Manage accounts, groups and preferences of your server through the Administration console directly from your browser.

Remote access services and technician installations all automatically update when your server is upgraded.

Control exactly what your technicians can do. Force them to request control of remote machines, block them from viewing the remote screen without permission, or disable functionality like file transfer.

Query third party LDAP and Active Directory servers for technician authentication.

Optionally set a text password to restrict access to the waiting queue.

Easily migrate your installation to a new server by copying license and configuration files. No server specific changes required.

Create as many technician accounts as required, no matter what license you own.

Configure similar technician accounts centrally by creating technician groups for common configurations.

Provide a fully configured technician view by creating arbitrary virtual queues that filter the main waiting queue based on customer details or source domain.

Bind to multiple IP addresses or multiple ports to ensure accessibility and robustness.

Export server information, such as the number of technicians available, to pages allowing you to display support information to customers easily.

Unattended Remote Access

Full unattended access functionality, allowing you to connect to and manage remote machines when no customer is present.

Reboot and reconnect functionality built in, including reboot into safe mode on Windows systems.

Connections are established from the remote machine to your SimpleHelp server so no firewall reconfiguration is required.

Configure a remote access machine through an existing support session or using the Remote Access Service installer.

Reconfigure remote access machines without needing to establish a connection directly from the Technician console.

Full support for Ctrl-Alt-Del even on Windows Vista, Windows 7 and Server 2008.

Operating System Support

Support computers running Windows, MacOS, Linux and Solaris.

Native application launchers for Windows and Linux for technicians, customers and remote access services.

SimpleHelp supports session initiation even with restrictive Windows security enabled.

Customers don't need Administrator rights to initiate a session.

SimpleHelp's technician, customer and remote access applications are all native. No need to worry about installed dependencies.

Technicians can elevate non-Administrator customer sessions to Administrator sessions for additional privileges without restarting the session.

SimpleHelp offer full Windows 8, 2012 Server support, including advanced UAC management.

Support customers in restrictive networks behind NAT, routers, firewalls and even HTTP proxies with no reconfiguration required.

Branding and Integration

Embed SimpleHelp directly into your website to ensure consistent branding and customer experience.

Configure and collect customer information such as company, phone number and address.

Write your own business disclaimer that customers must accept prior to support.

Alter logos and text displayed in SimpleHelp to fully branding SimpleHelp with your company details.

Automatic detection of customer machine and account details such as operating system and username.

Create a seamless experience by forwarding customer details from your support software to SimpleHelp to skip customer data collection.

Customer and technician clients available translated into English, French, Spanish, Italian, German, Swedish, Portuguese and Dutch directly from your own server.

Accurately type in a session using SimpleHelp's keyboard mapping technology, even when your customer's keyboard locale is different to yours.

Alerts, Notifications and Logging

Email-based alerts for all customer and technician activity such as when a customer joins the queue and when a session is initiated

Technicians can enable popup notifications to provide notification of customer and queue status.

Customers and technicians have visible timers with which to monitor session length. Timing information is logged with session information for offline record keeping.

Logging of customer information, technician and session activity, including chat transcripts and technician details.

Email notifications and logs are fully configurable allowing you to customise what text and information is sent to customers and technicians.

Log to technician specific files allowing you to keep technician filtered records as well as a master log.