The SimpleHelp product has allowed us to expand our business an support clients remotely without creating additional overhead. SimpleHelp allows us to support all platforms with one product and integrates with our current website so customers have a better experience with our support staff. It works every time all the time and provides features the competition does not have. We also enjoy the fact that the developers are willing to take our concerns into consideration for new features and performance tweaking. It really is a great product.

We have been using SimpleHelp for over a year and find it to be extremely helpful and a great option to go cross platforms. The best thing is the price and no need for a client. Everyone that I have recommended it to has had great experiences also!

Two years ago BVU set out to replace their remote support solution. After trying several packages and getting quotes we were beyond frustrated. We found the market is filled with limited solutions and high costs. Then we found Simple-Help. Less than 30 minutes after finding the web site for the first time we had the software running on a demo system and clients connected. We were wowed by the usability and price. We purchased the software a short time later and have not looked back.

I can say with all confidence that if you are using LogMeIn, Go To Assist, or one of the other expensive remote support solutions and have not at least looked at SimpleHelp there is a very good chance that you are wasting your money.

Having taken a 30 day trial of SimpleHelp and SimpleGateway, we were all very impressed with the level of functionality and cross-platform support, and we opted to purchase the full product.

We have not been disappointed in fact extremely impressed at the ease of installation and use of SimpleHelp and SimpleGateway and a fantastic price which no other company could beat.

With SimpleHelp and SimpleGateway we are able to take remote control of our 140 + machines saving me lots of time and travel as we are a national company and have site all over the UK, Scotland, Northern Ireland plus Australia.

Very happy customer and would recommend SimpleHelp and SimpleGateway

We have been a SimpleHelp customer for 4 years now. I've tried pretty much all the remote control software out there, including Bomgar, Teamviewer and Logmein. None of them even come close to the simplicity and speed of SimpleHelp. Installation on the server took under 10 minutes and installing the gateway software on our clients PC's took seconds.

The software is also a one off cost - and not the usual ridiculously high monthly charges everyone else seems to charge. We have saved £1000s per year with this solution. Highly recommended!

With the budget crunch, it was becoming difficult to maintain over 500 computers located in three different building with the main complex containing 16 acres of floor space. I was looking for a cost-effective way to support our clients without having a technician spend most of his time traveling to the different locations.

After doing some research on the internet I came across SimpleHelp. It was great to be able to purchase and host our own remote access support website. Not having to pay a monthly fee to use a web based remote access product is definitely a benefit, making SimpleHelp a very cost-effective solution.

The installation of the trial version of SimpleHelp only took about 10 minutes and I was able to quickly access computers remotely simply by having the user going to a URL. Our faculty travel around the world and SimpleHelp has made it possible for us to support our users anyplace at anytime.

SimpleHelp makes remote support incredibly easy and reduced our costs significantly. Our clients simply visit our website, and within seconds we can be logged into their computers and fixing problems for them. I LOVE the one-time fee with SimpleHelp vs. LogMeIn or Go To Assist. I would happily recommend this product for any IT Support company that doesn't have to directly compete with us!

I have been looking for a cost-effective, but at the same time, complete support solution for our growing client base. Whilst I like the features of LogMeIn, GotoAssist, Bombar etc, I find the ongoing costs plus the cost per device very restrictive and expensive.

After googling, I came across SimpleHelp and looked at the price and thought this program isn't going to be much good. I thought what the hell and downloaded it anyway. To say that it's awesome is simply an understatement. It does everything all the competitor products does and more. The facility I like the most is the integration with Simple-Gateway, it's like LogMeIn but on steroids.

I would have never have thought such a low-cost product could ever compete with the big-boys on the market, but I was so wrong. Save your money with the ridiculous exorbitant monthly costs and use SimpleHelp. I for one, haven't regretted a single minute of it.

Well done to the creators of this magnificent software, you deserve to do very well and I will definitely recommend your product anytime to colleagues and business acquaintances looking for a COMPLETE support solution.

Just wanted to write to tell you that I have been a user of SimpleHelp for a number of years and your new version is amazing. Had I thought to look deeper into your simple gateway service, I could have spared myself close to $4000 I spent on Bomgar. Installing their "Jump Client" is clunky and if you're not already in a session it is not a simple feat. Simple Help is by contrast a pleasure to work with. Keep up the great work!

Having taken a 30 day trial of SimpleHelp, we were all very impressed with the level of functionality and cross-platform support, and we opted to purchase the full product.

We have not been disappointed. We operate a 10 person technical support team, which operates from several different locations. Previously, we were limited to systems which relied on local setups, port forwarding, and various other complicated systems. With SimpleHelp, our technical teams can work from anywhere. Simply by logging into the administration interface, they are available to help customers, regardless of what machine they are using or where they are geographically.

Personally, I use an Apple Mac - it was always frustrating to me that I couldn't use our previous remote access tool - now, with SimpleHelp, I can - just like everyone else, I can direct a customer to the support page, and connect to them through my web browser.

Being able to take remote control of a customers machine (even if we have never had any dealings with the customer before) within 60 seconds, is an amazing feat, and one which puts our company ahead of the competition. This wouldn't be possible without SimpleHelp.

SimpleHelp has saved my customers several thousand $ in travel charges in the few short months I have had it. Thanks for such an awesome product.

We have over 700 computers configured to be accessed via SimpleGateway. These computers are spread across the US in nearly every state. We are hosting our own SimpleGateway server running on a 3Mbs symmetric connection to the internet. The server never seems to run much above 5 or 6% CPU utilization.

Love your product by the way!!! We don't have a huge need for remote support, but when we need it it's great not to have to pay the outrageous fees of the other guys. We've used it several times now and it works great!

Just a quick message to say that i think your software is great and it has saved me loads of site visits and buying an overpriced equivalent package from your competitors.

We were a user of "another product" for 18 months before discovering Simple-Help. We had done research 18 months earlier on all the products out there, free ones, paid ones, none really matched our requirements. The one we settled on "sort of" did (by shoe-horning our requirements into their product) but we quickly found that asking for any changes was a total waste of time (it wasn't going to happen).

Our main reasons for looking were:-

- A simpler method of integration into our program (a one click solution), so that our support customers didn't have to fill in lots of details each time. Other solutions just were not that easy for the end user to setup and use. Simple-Help allowed us to do this quite easily from day one.

- An easy way to add our branding, Simple-Help did this

- We were not locked into someone else's idea of a disclaimer, we could write our own (one that people could actually understand)

- Obviously trying to reduce our overall expenses, Simple-Helps' staggered payment plan allowed us to migrate without too much change to our cashflow

We now run on a hosted linux server which as a bonus has allowed us to also migrate our websites, thus potentially saving us money in the longer term and giving us much more flexibility in our web prescence.

The changes in version 3.1 are a welcome addition, particularly in regard to file transfer and screen scaling, but the best part? they listen to what people want and do something about it!! All success to Simple-Help

About a year and a half ago, I took an annual contract with one of your competitors. As a small IT company, we started the remote service because we were overwhelmed with calls from clients who needed immediate solutions to the issues they were having. It is exceptionally convenient to be able to make a connection to a machine 30 miles away without having to drive there, and to do so in less than a minute impresses the clients to no end.

I was happy with the service, but after a year, I realized that I had shelled out about $1400 and this was going to continue from here forward because we were so dependent on the software.

When the year ended, I decided to shop around for a product I could purchase outright, and install on my own server or a spare computer.

I tried several of your competitors, with yours standing out as the best bang for the dollar for several reasons.

First was price. I could have purchased your software and been slightly ahead had I done so a year and a half ago.

Second, most of your competition requires you to create a package that must be sent to, or be downloaded by, the end user. This would be a time consuming procedure, and would be frustrating to both myself and my clients. You software requires only that the end user opens Internet Explorer and goes to a web page.

Third, I can install the software on any machine. I should point out that I did move it from an over burdened computer to a clean server, and the relay time approached real-time.

Fourth, setup was a snap. My test machine was up and running in less than 15 minutes, and when I moved it to the server, I customized the applet page with our logo, credit card GIF, and a couple other small enhancements. That took less than an hour.

I have since added two more licenses.

So, I just wanted to thank you for offering a reliable, fully functional remote access package at a price that can't be touched. At this point, your software is saving me about $350 a month, and I couldn't be happier!

I have been involved with Simple-Help since it's inception. Like other small computer support companies we needed a tool to provide remote desktop access in order to resolve end user issues.

We wanted a clientless tool that would work on a variety of end user operating systems behind desktop and perimeter firewalls. As if that was not enough, we also wanted queuing, logging and end user authorization like the enterprise products.

Simple-Help's solution has exceeded our expectations! Great product with a pricing model that matched our business needs.