Great remote support software

SimpleHelp Blog

Low Cost Amazon Hosting

Overview

Contact Simplehelp

If you have a question that is not covered in the Knowledge Base please contact us using the following details.

Please use the following contact form to get in touch with us at SimpleHelp.

Your Name:
Your Email Address:
I'd like to:

Your Query:
	Submitting this form requires a valid email address to be entered.

Support Type

Server Area

The following information is useful when providing installation help:

Does the server start?

You may find the following resources useful:

Server setup guide

The SimpleHelp server does not start

Your SimpleHelp license no longer works

Please upload the server.log file contained in your server's installation directory:

Your Query:
	Submitting this form requires a valid email address to be entered.

You may find the following resources useful:

Configuring and administering a SimpleHelp server

Configuring external access to SimpleHelp

Resetting your SimpleHelpAdmin password

You cannot Apply configuration changes

If applicable, upload the server.log file contained in your server install directory:

Your Query:
	Submitting this form requires a valid email address to be entered.

You may find the following resources useful:

How can I change the company logo?

How can I change the default username?

How can I change the logo that the technicians see?

Where appropriate, please upload a screenshot of your integration:

Your Query:
	Submitting this form requires a valid email address to be entered.

Session Type

The following information is useful when providing session support:

Does the session connect?
Can you view the remote screen correctly?
Does the session appear slow?

Please upload a screenshot of the Session tab(in Tools > Tune Connection):

Please upload a session log (Tools > Get Session Debug Information):

Select 'Yes' to a connection test when producing the session log.

Please upload the technician log:
Please upload the customer log:

Instructions to Retrieve Logs

Where appropriate, please upload a screenshot:

Your Query:
	Submitting this form requires a valid email address to be entered.

The following information is useful when providing session support:

Does the session connect?
Can you view the remote screen correctly?
Does the session appear slow?

Please upload a screenshot of the Session tab(in Tools > Tune Connection):

Please upload a session log (Tools > Get Session Debug Information):

Select 'Yes' to a connection test when producing the session log.

Please upload the technician log:
Please upload a machine log:

Instructions to Retrieve Logs

Where appropriate, please upload a screenshot:

Your Query:
	Submitting this form requires a valid email address to be entered.

The following information is useful when providing presentation support:

Does the presentation start correctly?
Can attendees join?
Is your query related to attendee limits?

Every three attendees that join a presentation account for one active session. For example, to present to 6 attendees, a SimpleHelp 2 session is required.

Which browser are you using?

Where appropriate, please upload a screenshot:

Your Query:
	Submitting this form requires a valid email address to be entered.

The following information is useful when providing mobile support:

Does the session connect?

Which browser are you using?

Please upload the server.log file contained in your server's installation directory:

Where appropriate, please upload a screenshot:

Your Query:
	Submitting this form requires a valid email address to be entered.

We love receiving feedback from customers! Let us know what you would like to see and why you think it would be a great addition.

If you have a screenshot of your request, please upload it:

Describe your Feature:
	Submitting this form requires a valid email address to be entered.

Problem Type

Problem Area

The following information is useful when determining installation problems:

Does the server start?

Please upload the server.log file contained in your server's installation directory:

Describe your Problem:
	Submitting this form requires a valid email address to be entered.

The following information is useful when determining connectivity problems:

Can you connect to SimpleHelp from the server it is installed on?
Can you connect from a machine on the same local network?
Can you connect from an external network?

Please upload the server.log file contained in your server's installation directory:

Describe your Problem:
	Submitting this form requires a valid email address to be entered.

Session Type

The following information is useful when determining session problems:

Does the session connect?
Can you view the remote screen correctly?
Does the session appear slow?

Please upload a screenshot of the Session tab(in Tools > Tune Connection):

Please upload a session log (Tools > Get Session Debug Information):

Select 'Yes' to a connection test when producing the session log.

Please upload the technician log:
Please upload the customer log:

Instructions to Retrieve Logs

Where appropriate, please upload a screenshot of the problem:

Describe your Problem:
	Submitting this form requires a valid email address to be entered.

The following information is useful when determining session problems:

Does the session connect?
Can you view the remote screen correctly?
Does the session appear slow?

Please upload a screenshot of the Session tab(in Tools > Tune Connection):

Please upload a session log (Tools > Get Session Debug Information):

Select 'Yes' to a connection test when producing the session log.

Please upload the technician log:
Please upload a machine log:

Instructions to Retrieve Logs

Where appropriate, please upload a screenshot of the problem:

Describe your Problem:
	Submitting this form requires a valid email address to be entered.

The following information is useful when identifying mobile problems:

Does the session connect?

Which browser are you using?

Please upload the server.log file contained in your server's installation directory:

Where appropriate, please upload a screenshot of the problem:

Describe your Problem:
	Submitting this form requires a valid email address to be entered.

The following information is useful when identifying presentation problems:

Does the presentation start correctly?
Can attendees join?

Which browser are you using?

Where appropriate, please upload a screenshot of the problem:

Describe your Problem:
	Submitting this form requires a valid email address to be entered.

The following information is useful when identifying licensing problems:

After upgrading, your license no longer works with the new release?

SimpleHelp versions released outside of a license's 12 month maintenance period cannot be run unless the license is updated. The SimpleHelp License Processor can detail what versions of SimpleHelp your license supports and the updating process.

Have you misplaced your license?

Please include the purchaser's details and email address used during purchase.

Where applicable, please upload your license file:

Describe your Problem:
	Submitting this form requires a valid email address to be entered.

Simplehelp Contact Details


	Please email us for all enquiries, including sales and support or use the form above. We prioritise responding to emails, typically within 24 hours, but often sooner.

Phone - United Kingdom

Phone - International

Fax - International

Postal Address

Download
Download SimpleHelp
Trial Request
Setup
Easy Hosting on Amazon
SimpleHelp Server Setup
Remote Access Setup
Branding and Integration
Guides
Technician Guide
Administrator Guide
Upgrading and Migrating
Documents
Support Knowledge Base
Server Requirements
FAQ and Troubleshooting
Plugins and Services
Release News
Release News (v4.1)
Release Mailing List
License tools
License Details Tool
Simplehelp
About
Contact Us

SimpleHelp

Overview
Features
Videos
Customers
Trial
Purchase
Support

Support

Download
Blog
Trial Request
Knowledgebase
Release News
Contact
About

Legal

Perspectives

IT Support Software
Remote Control Software
Virtual Classroom Software
Remote Desktop Support

Comparisons

Webex alternative
LogMeIn Rescue alternative
RapidAssist alternative
Citrix GoToAssist alternative
Bomgar alternative
Teamviewer alternative