Remote Support Software
Connect to and control your customer's machines to remotely diagnose support issues.
Simple and Effective
The easiest way to connect to your customers.
Supporting customers can be a frustrating process without the right tools. SimpleHelp lets you easily connect to your customers. You see what they see, and can take control to fix their issues. It is flexible too: customers can connect via your web site, or by running a standalone application. Remote support, coupled with remote access and presentation functionality allows you to support, connect and share as effectively as possible.
Advanced Support Tools
File transfer, chat, persistent connections, and diagnostics included.
We know how important it is to support your customer's quickly. That's why we've included advanced support tools to let you get the job done. Chat directly to your customers, transfer and mirror files between computers, monitor vital system metrics, identify and terminate virus and spam processes and remotely execute commands. If you need even more control, install an always on persistent connection from within your support session. Now you can remotely reboot and reconnect to the target machine when required.
See How Remote Support Works
Secure and Safe
Comprehensive encryption ensures your customer's security.
SimpleHelp is at the forefront of security for remote support. Every session is always secure from start to finish, including chat, mouse and key input, screen transfers and file transfers. The default 448-bit symmetric key encryption provides a significant security leap over traditional 128-bit or 256-bit encryption. If your company requires it, SimpleHelp can also be configured to use standard SSL and HTTPS for all its connections, ensuring complete safety and security.
Truly Cross Platform
Support customers and technicians running all major operating systems and browsers.
SimpleHelp supports all major platforms, including Windows, Mac OS and Linux. Your customers can initiate sessions from within their browser, or by downloading a small standalone application. Technician support includes Windows, Mac OS and Linux, and mobile support for iOS, Android, WebOS and any other browser-based device.
Full Branding and Integration
Brand SimpleHelp and integrate it directly into your web site.
Support customers continually interact with your business. SimpleHelp lets you inspire customer confidence with your own logos and branding, while integrating SimpleHelp into your web site ensures customers a consistent, simple and reassuring experience.
Control your Data and Uptime
A self hosted solution means you control your own data, and dictate your own uptime.
SimpleHelp is self hosted, meaning you are in total control of your own server. Your customer's data no longer has to pass through third party servers, ensuring you both added peace of mind. Sessions are faster too: you can position your server near to your customer base, ensuring lower latency and improved network speeds.